Independent Analysis·Switzerland ·Updated June 3, 2026
Rigorous, vendor-honest analysis of AI inside CRM and CX ecosystems — Salesforce, Adobe AEP, Genesys, NICE, Five9, Medallia, Qualtrics. No press releases. No generic AI commentary.
● Spotify ● Apple Podcasts ● 38 episodes
Five platforms analyzed on the evidence — Salesforce, Microsoft Dynamics 365, HubSpot, Zoho and monday — plus the enterprise data and contact-center layer every listicle quietly ignores. The comparison written for the buyer, not the commission.
Read the analysis →How do you transition your GTM architecture from static SaaS platforms into a high-yield autonomous engine? In this strategic briefing, CRMPosition sits down with Marvin J. Martinez, Founder of Bandsa…
Listen & read →You'll never see the hidden vendor grip on your CX stack until it's already breaking your roadmap. What you will learn How OASYS agents silently rewrite your orchestration scripts, forcing you to stay…
Listen & read →If you keep betting on text‑based bots, you’re silently draining your containment rates and compliance safeguards. In this episode you’ll learn: - How OASYS’s speech‑native architecture slashes end‑to…
Listen & read →If your WhatsApp bot is still sending links to your website, you are throwing up to 35% of your revenue in the trash. Welcome to Conversational Commerce 2.0, where the "Redirect Drop-off" is dead, and…
Listen & read →CRMPosition is an independent media brand. We hold no vendor relationships, accept no sponsored content, and carry no analyst-firm affiliation — our work is funded entirely by our audience. That independence is the product.
Two decades inside the CRM ecosystem inform every episode: vendor claims weighed against documented implementation reality across Salesforce, Adobe AEP, Genesys, NICE CXone, Five9, Medallia and Qualtrics.
More about CRMPositionVendor-honest analysis. The same intelligence used to make seven-figure platform decisions — no marketing, no vendor news, no fluff.