Independent Analysis·Switzerland ·Updated July 2, 2026
Independent analysis for the people who buy, deploy and run enterprise CRM — Salesforce, Adobe AEP, Genesys, NICE, Five9 and the rest of the AI-CRM stack. Podcast + newsletter. No vendor affiliations.
● Spotify ● Apple Podcasts ● 43 episodes
Five platforms analyzed on the evidence — Salesforce, Microsoft Dynamics 365, HubSpot, Zoho and monday — plus the enterprise data and contact-center layer every listicle quietly ignores. The comparison written for the buyer, not the commission.
Read the analysis →Your CX budget is silently bleeding because the AI you trusted is charging a hidden "data-residency tax." In this episode you will learn: - How the Model Context Protocol forces a separate Copilot run…
Listen & read →The reality no one is talking about: your certified‑admin practice will become obsolete unless you master AI prompt engineering today. In this episode you will learn: - How the “prompt‑first” methodol…
Listen & read →Your Salesforce badge is losing its premium—fast. What you’ll learn - Why Agentforce‑generated configuration packs are slashing senior admin rates by 22% YoY. - Which new “AI‑Orchestration” micro‑cert…
Listen & read →Your enterprise could lose years of AI investment the moment SoundHound upgrades OASYS—if you don't have a portable exit plan. What you'll learn How to embed an Agent Abstraction Layer that turns OASY…
Listen & read →CRMPosition is an independent media brand. We hold no vendor relationships, accept no sponsored content, and carry no analyst-firm affiliation — our work is funded entirely by our audience. That independence is the product.
Two decades inside the CRM ecosystem inform every episode: vendor claims weighed against documented implementation reality across Salesforce, Adobe AEP, Genesys, NICE CXone, Five9, Medallia and Qualtrics.
More about CRMPositionVendor-honest analysis. The same intelligence used to make seven-figure platform decisions — no marketing, no vendor news, no fluff.
