Independent Analysis·Switzerland ·Updated July 30, 2026
Independent analysis for the people who buy, deploy and run enterprise CRM — Salesforce, Adobe AEP, Genesys, NICE, Five9 and the rest of the AI-CRM stack. Podcast + newsletter. No vendor affiliations.
● Spotify ● Apple Podcasts ● 50 episodes
Five platforms analyzed on the evidence — Salesforce, Microsoft Dynamics 365, HubSpot, Zoho and monday — plus the enterprise data and contact-center layer every listicle quietly ignores. The comparison written for the buyer, not the commission.
Read the analysis →Hook: Most CX leaders are betting on the wrong side of the AI-powered experience-to-action equation-and it's costing them real revenue. What you will learn: - How Medallia's real-time ingestion of cal…
Listen & read →If you think the only cost of Dynamics Copilot is the subscription fee, you're dramatically under-estimating the true price tag. In this episode you will learn: - How regional latency adds hidden per-…
Listen & read →Your SAP CX AI agents are already cutting costs-but they're also silently leaking revenue you could be capturing. What you will learn: - How to turn the 30% time saved by the Tender Analysis Agent int…
Listen & read →Medallia's Agentic Automation Engine now delivers next-best-action recommendations in under three seconds, cutting cost-to-serve by 12% and slashing action-loop latency by 70% to 1.8 hours. Qualtrics'…
Listen & read →CRMPosition is an independent media brand. We hold no vendor relationships, accept no sponsored content, and carry no analyst-firm affiliation — our work is funded entirely by our audience. That independence is the product.
Two decades inside the CRM ecosystem inform every episode: vendor claims weighed against documented implementation reality across Salesforce, Adobe AEP, Genesys, NICE CXone, Five9, Medallia and Qualtrics.
More about CRMPositionVendor-honest analysis. The same intelligence used to make seven-figure platform decisions — no marketing, no vendor news, no fluff.
