Independent Analysis·Switzerland ·Updated July 21, 2026
Independent analysis for the people who buy, deploy and run enterprise CRM — Salesforce, Adobe AEP, Genesys, NICE, Five9 and the rest of the AI-CRM stack. Podcast + newsletter. No vendor affiliations.
● Spotify ● Apple Podcasts ● 48 episodes
Five platforms analyzed on the evidence — Salesforce, Microsoft Dynamics 365, HubSpot, Zoho and monday — plus the enterprise data and contact-center layer every listicle quietly ignores. The comparison written for the buyer, not the commission.
Read the analysis →Your SAP CX AI agents are already cutting costs-but they're also silently leaking revenue you could be capturing. What you will learn: - How to turn the 30% time saved by the Tender Analysis Agent int…
Listen & read →Medallia's Agentic Automation Engine now delivers next-best-action recommendations in under three seconds, cutting cost-to-serve by 12% and slashing action-loop latency by 70% to 1.8 hours. Qualtrics'…
Listen & read →The reality is that Salesforce partners who cling to one‑off implementation fees are watching their profit margins evaporate as AI agents take over the bulk of configuration work. What you will learn…
Listen & read →Your autonomous SAP agents are already releasing orders - and most companies have no idea who's really in charge. - Learn how policy-as-code bundles in JSON-LD let you version-control governance along…
Listen & read →CRMPosition is an independent media brand. We hold no vendor relationships, accept no sponsored content, and carry no analyst-firm affiliation — our work is funded entirely by our audience. That independence is the product.
Two decades inside the CRM ecosystem inform every episode: vendor claims weighed against documented implementation reality across Salesforce, Adobe AEP, Genesys, NICE CXone, Five9, Medallia and Qualtrics.
More about CRMPositionVendor-honest analysis. The same intelligence used to make seven-figure platform decisions — no marketing, no vendor news, no fluff.
