Independent Analysis·Switzerland ·Updated September 1, 2026
Independent analysis for the people who buy, deploy and run enterprise CRM — Salesforce, Adobe AEP, Genesys, NICE, Five9 and the rest of the AI-CRM stack. Podcast + newsletter. No vendor affiliations.
● Spotify ● Apple Podcasts ● 57 episodes
Five platforms analyzed on the evidence — Salesforce, Microsoft Dynamics 365, HubSpot, Zoho and monday — plus the enterprise data and contact-center layer every listicle quietly ignores. The comparison written for the buyer, not the commission.
Read the analysis →The fastest-growing contact-center AI stacks are collapsing under hidden compliance bills-unless you lock in a governance framework today. What you will learn - How a dual-tier router that flips betwe…
Listen & read →If you think AI empathy and strict data-sovereignty are mutually exclusive, you're already losing the CX advantage. What you'll learn - How Zia Agents keep raw chat transcripts, sentiment tags, and in…
Listen & read →Medallia's Signal Router normalises over thirty omnichannel feeds in under five seconds, cutting the detection window for a 30% NPS-risk score from Qualtrics' 45-minute latency to near-real time. In a…
Listen & read →Every time your AI-powered chatbot scans a visitor's Social Security Number, it's silently violating HIPAA, GDPR, or PCI-DSS-unless you've built invisible walls around that data. Learn how Consent-Awa…
Listen & read →CRMPosition is an independent media brand. We hold no vendor relationships, accept no sponsored content, and carry no analyst-firm affiliation — our work is funded entirely by our audience. That independence is the product.
Two decades inside the CRM ecosystem inform every episode: vendor claims weighed against documented implementation reality across Salesforce, Adobe AEP, Genesys, NICE CXone, Five9, Medallia and Qualtrics.
More about CRMPositionVendor-honest analysis. The same intelligence used to make seven-figure platform decisions — no marketing, no vendor news, no fluff.
