Independent Analysis·Switzerland ·Updated August 20, 2026
Independent analysis for the people who buy, deploy and run enterprise CRM — Salesforce, Adobe AEP, Genesys, NICE, Five9 and the rest of the AI-CRM stack. Podcast + newsletter. No vendor affiliations.
● Spotify ● Apple Podcasts ● 56 episodes
Five platforms analyzed on the evidence — Salesforce, Microsoft Dynamics 365, HubSpot, Zoho and monday — plus the enterprise data and contact-center layer every listicle quietly ignores. The comparison written for the buyer, not the commission.
Read the analysis →If you think AI empathy and strict data-sovereignty are mutually exclusive, you're already losing the CX advantage. What you'll learn - How Zia Agents keep raw chat transcripts, sentiment tags, and in…
Listen & read →Medallia's Signal Router normalises over thirty omnichannel feeds in under five seconds, cutting the detection window for a 30% NPS-risk score from Qualtrics' 45-minute latency to near-real time. In a…
Listen & read →Every time your AI-powered chatbot scans a visitor's Social Security Number, it's silently violating HIPAA, GDPR, or PCI-DSS-unless you've built invisible walls around that data. Learn how Consent-Awa…
Listen & read →If you think fine-tuning GPT-5 is a free upgrade for your CX stack, you're about to pay the price. What you'll learn - How a $120 fine-tune run translates into real-world savings per ticket and where…
Listen & read →CRMPosition is an independent media brand. We hold no vendor relationships, accept no sponsored content, and carry no analyst-firm affiliation — our work is funded entirely by our audience. That independence is the product.
Two decades inside the CRM ecosystem inform every episode: vendor claims weighed against documented implementation reality across Salesforce, Adobe AEP, Genesys, NICE CXone, Five9, Medallia and Qualtrics.
More about CRMPositionVendor-honest analysis. The same intelligence used to make seven-figure platform decisions — no marketing, no vendor news, no fluff.
